Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. Please refer to the product page of the item you ordered for more information on shipping/lead times. 

By purchasing the Shipping Protection Plan, you agree to the following terms:

Coverage and Resolution Timeframe: 

The plan covers lost or stolen packages, with a resolution provided within 5-7 business days. If your product arrives damaged, you are eligible for a replacement product.

Reporting Damaged Products: 

Please submit your request through the “Contact” page on our website. Damaged products must be reported within 48 hours of receipt and must be unused. If a replacement is issued, the original product must be returned. A label will be provided for the return. 

Reporting Lost Products: 

Please submit your request through the “Contact” page on our website. If a “lost in transit” product arrives after a replacement has been sent, the original product must be returned.

If your package was stolen a police report must be filed by the customer for orders exceeding $500 USD before any resolution can occur.

The following terms apply to orders not covered by the Shipping Protection Plan:

Coverage and Resolution Timeframe: 

Resolutions for lost or stolen packages will be provided within 45 days. Products reported as damaged in shipping are eligible for warranty repair. 

Reporting Damaged Products: 

Please submit your request through the “Contact” page on our website. We will provide the necessary information for a warranty product repair. 

Reporting Lost Products: 

Please submit your request through the “Contact” page on our website. If a “lost in transit” product arrives after a replacement has been sent, the original product must be returned.

If your package was stolen a police report must be filed by the customer for orders exceeding $500 USD before any resolution can occur.

General Terms

We reserve the right to refuse a replacement if there is reason to suspect a fraudulent claim. In the event a chargeback is initiated on an order, we reserve the right to delay resolution until the chargeback process is concluded. Claims can only be made once per product. If the lost or stolen item is a service case being returned, you will only be eligible for a replacement of equivalent value.