Returns will only be accepted if item is in brand new and unused. All returns are subject to approval. Returns are only valid within 30 days of purchase. If item was not shipped within a week of purchase, then returns are only valid within 30 days of ship date. Buyer assumes all return shipping costs. Funds will be refunded within 30 days after the product has been confirmed received by seller. Returns will not be accepted if unit is damaged by shipping couriers due to improper packing or damaged by purchaser. A restocking fee of 25% applies on all refunded items that are already shipped as well as pre-order items. No refunds can be offered on any custom products.

Order Cancellation: Cancellation requests made within 72 hours of placing an order will be refunded with no fee. After the 72 hour period, cancellations will be subject to a 25% restocking fee. This fee covers the spot taken in the queue, time, and materials allocated to the purchase after the 72 hour period. To avoid this fee please make sure to reach out to Support@chibatterysystems.com before the 72 hour window is up. All requests placed in that period of time will be honored regardless if a response is given by ChiBatterySystems in that time frame.

If you choose to repurchase a product within 30 days of order cancellation, any restocking fee previously charged may be applied as a credit towards a new purchase of the same or an equivalent item.

Refunds: ChiBatterySystems will process all refunds to the original form of payment. Please allow up to 7-10 business days for your bank to credit the funds back to your account. Shipping charges on delivered orders are not eligible for refund. 

International: Shipping charges and customs fees on delivered orders are not eligible for refund.